Individual Cookie Box With Window Wholesale | SunShine

How can I track my delivery?
When your order ships, we will email your shipment tracking information where you can track your delivery. We use a premium shipping service and, like our UK parcels, this is fully traceable at every stage of your journey.

Can my order be shipped internationally?

Yes it can. We ship to all regions of the world with varying delivery times. If you need an urgent order, please contact us and we will do our best to arrange it. Everything is sent from our factory warehouse in Huizhou, China, please note that delivery times vary by your address and are for reference only. But we do our best to ensure fast and smooth delivery.

Shipping method
Generally, we ship your bulk wholesale goods by sea, small batches or samples are usually sent by DHL Express, UPS or Fedex expedited service. Orders to the US and Canada can be delivered in as fast as 3-5 business days, while other international locations take an average of 5-7 business days.

Custom Delivery Terms and Conditions
When an order with multiple items includes custom or pre-order products, the entire order will be shipped together once your custom or pre-order products are available for shipping. If you need to order a product as soon as possible, please contact us and we will be happy to assist you. 
International postage varies by location, please contact us if you would like a tailored postage quote before purchasing.

Defective product
If you think there is something wrong with the item you received, please contact us in time, and our professional business team will work with you to solve the problem. If you receive an incorrect item or an item is missing from your order, please contact me with the wrong details. Remember to include the PI we send you as this will help us expedite our search for your order details.

• Q1: Are you a manufacturer or a trading company?

A: We are 100% manufacturer with more than 10 years experience in bake packaging products.

• Q2: What should I provide to get a quote?

A: 1.Product Type 2.Size & Material 3.Printing & Finishing 4.Quantity

• Q3: How to ensure product quality?

A: We have strict quality control process from raw materials to finished products on production process and packaging, and we also have a dust-free workshop of nearly 1,000 square meters. If there are any quality problems, we have a professional team to provide you with solutions.

• Q4: Is the sample free?

A: We will provide samples for free. We have stock in regular sizes and colors, ready-to-use stock samples for customers that can be quickly delivered to you to check the quality. If you want to customize the sample, you need to pay the proofing fee.

• Q5: What is the lead time for samples and mass production?

A: After you confirm the design draft, we will provide samples within 5-7 working days. Mass production is usually delivered within 15-30 working days (depending on product and quantity)

• Q6: Transaction term and payment term?

A: We accept EXW, FOB, DDU, DDP, DAP, door to door.
We accept T/T, L/C, Western Union and transaction guarantee.